New Site

I’ve combined the CellCon redesigned website and the blog into one site, so this blog will no longer be updated.

To go to the new site, please click HERE

Thanks,

- Adam

Great Customer Service Story

I’d much rather write about good customer service than bad, but unfortunatly I don’t get the chance as often as I’d like.

However, I wrote on my personal site (www.adamswolf.com) about how Art Shamsky, former NY Met and his assistant went above and beyond to solve an issue I had with some merchandise I purchased.

If you don’t want to click over, I’ve reposted the story here:

So, the other week Matt Cerone at Metsblog.com (a great site, BTW) mentions that former Met, Art Shamsky has redesigned his website. As it was my cousin’s 50th Birthday coming up, I thought a signed picture by Art would be a great gift.

So, I order the picture from the site and there’s a place to leave a message if you want it personalized – which I fill out.

The day before the birthday party, the picture comes but it’s not personalized!

It’s too late to do anything, but I fire off an email expressing how unhappy I am.

Art’s assistant gets back in touch with me and here’s how they “fixed” it – and they went above and beyond.

Today, my cousin and I had a private meeting with Art Shamsky and my cousin, where he personalized the photo, gave me one, and took time to have a great chat about the ‘69 Mets, the Mets of today and baseball in general.

Companies can learn a lot about customer service from Art Shamsky!

I’m Speaking

Come join me at a FREE class (Tuesday 2/2) on Social Media for Businesses 101 in Little Falls, NJ.

Details and RSVPs here

New BizTech Podcast Episode

Just completed #82 – top CES picks for the small business owner. www.biztechpodcast.com

BTP #81 is up

Our podcast, the BizTech Podcast, has just posted episode #81. It’s our top 3 for 2009

OMG – Why aren’t people getting it yet?

OK, back to marketing and ranting…

Check this out. It’s an article about how Sony e-readers will get exclusive content from the NY Post and Dow Jones.

AGHHHHH!

Listen, I get how the providers like love exclusive content. But do you know how FRIGGIN annoying it is for the consumer? And, come on, aren’t WE the ones that really count?

So, now if I really love the NY Post I have to buy a Sony e-reader, which may not have the device features I really want?

Hey, how about a compromise. Tiered-pricing… Price it at $X.00 per month for your ‘preferred’ vendor and $X.00+15% for non preferred. That way if I really like the Kindle (or Nook or whatever) I can still get the content I want.

Hey content people – DON’T BE SHORT-SIGHTED – Let EVERYONE have access to what you’re saying, because I (for one) am NOT going to lose device features for content (especially when someone, somewhere will design a hack to get around it!)

New website for missing person Paul Zangre

With help from Paul’s sister and cousin there is a new central website which we will update on a regular basis. Please visit www.FindPaulZangre.wordpress.com

Thanks

Updated info re: Paul Zangre – Missing Person

New Phone # if you have any info:  ask for Linda. The direct line is 619-531-2390

IMPORTANT

My cousin’s cousin Paul Zangre has been missing since Thanksgiving from San Diego, California (where he moved roughly 8 months ago) If anyone knows anything please call 619 531 2277, San Diego missing persons. There is an open investigation and he is under a missing persons file. Thanks

BizTech Podcast #80 is up

We talk about Macros! – BizTechPodcast.com