I’d much rather write about good customer service than bad, but unfortunatly I don’t get the chance as often as I’d like.
However, I wrote on my personal site (www.adamswolf.com) about how Art Shamsky, former NY Met and his assistant went above and beyond to solve an issue I had with some merchandise I purchased.
If you don’t want to click over, I’ve reposted the story here:
So, the other week Matt Cerone at Metsblog.com (a great site, BTW) mentions that former Met, Art Shamsky has redesigned his website. As it was my cousin’s 50th Birthday coming up, I thought a signed picture by Art would be a great gift.
So, I order the picture from the site and there’s a place to leave a message if you want it personalized – which I fill out.
The day before the birthday party, the picture comes but it’s not personalized!
It’s too late to do anything, but I fire off an email expressing how unhappy I am.
Art’s assistant gets back in touch with me and here’s how they “fixed” it – and they went above and beyond.
Today, my cousin and I had a private meeting with Art Shamsky and my cousin, where he personalized the photo, gave me one, and took time to have a great chat about the ‘69 Mets, the Mets of today and baseball in general.
Companies can learn a lot about customer service from Art Shamsky!
